30-Day Money Back Guarantee
Updated: 12/17/2008
Every Dealer will receive a 30-day money back satisfaction guarantee from the date of purchase of their Virtual Tour Builder Kit. Any tour credits purchased at the time of the original Virtual Tour Builder Kit are also included under this guarantee. This guarantee includes satisfaction with RTV’s products, services, and camera compatibility. For Full Service Dealers: This 30-day money back satisfaction guarantee does not include the 3-month, Inner Circle Marketing Subscription Fee of $117 included in the Full Service Dealer Virtual Tour Builder Kit. Once you have paid for access to these proprietary marketing materials, RTV will not refund the subscription fee. All Virtual Tour Builder Kit returns are subject to a 5% restocking fee. This guarantee is void if items returned to RTV are damaged or if Dealer has not notified RTV by the end of the 30-day return period. See Limited Warranty policy for additional hardware warranty coverage.
If a Dealer is not satisfied with their Virtual Tour Builder Kit, the Dealer must complete the following steps to qualify for a refund.
- The Dealer must contact RTV (Sales) within 30 days of the date of purchase of their Virtual Tour Builder Kit and request a Return Authorization Number (RMA #).
Contact RTV, Inc. at: (866) 947-8687 (Sales)
- Ship the returned items to the following address:
RTV, Inc.
Attn: RMA # ________
160 E. State Street, Suite 104
Traverse City, MI 49686
****Note: The cost of shipping is the responsibility of the Dealer.
- Items received back to RTV must be in original / new condition.
Once the returned items have been received by RTV and have been inspected for any damage, RTV will issue a refund minus a 5% restocking fee on the price of the kit. Any unused tour credits purchased with the kit and any applicable taxes paid will be provided with a 100% refund. Original shipping charges are not refundable.
RTV will issue a credit to the credit/debit card used for the original purchase upon receipt of the returned shipment. A refund check will be issued for all other purchases completed through checks or money orders.
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