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Client Storefront Setup Guide

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Below you will find the following information and videos for setting up your storefront. Feel free to scroll down through or click a category to be taken directly to that information.

Calendar Sync Settings

Calendar integration enables you to view and edit your appointments using a Google Calendar. Any edits you make will automatically sync across your devices and the RTV System. Use of this feature requires a Google Account and Google Calendar. In this video, we go over the steps for syncing your Google Calendar to your RTV account. This allows your clients to schedule appointments directly through your storefront.

 

Service Area

These settings enable you to define your service areas and also allow you to block orders from outside your service zone. If blocked, basic project details are captured and sent to you via email for your review. Watch the video below for details on setting this up.

 Scheduling Settings

The Automatic Scheduling System is used to automate the scheduling process. When enabled, your order forms will allow your customer to choose a photography date and time from available time slots. Your company service area, individual photographers’ service areas, already scheduled orders, and daily schedules are all taken into account. Watch the video below for further detail on setting up your scheduling settings.

 Email Settings and Templates

Our email settings page is used to manage your RTV email accounts. You can use it to choose your default email account that is used to send delivery, contact, lead, and other emails sent by RTV’s System. Due to steps involved for setting up white-labeled emails we have created an independant help section for this. Please use this link below to get started on setting up and white-labeled email!

https://realtourvision.com/knowledge-base/email-settings-help/

The email templates page is for controlling the account used to send emails automatically sent out by your account. You can create multiple emails, enable/disable email notifications, and edit the email templates themselves to your liking. Watch the video below for more on email settings and templates.

To customize the signature of your emails sent out you can find where to change this at Settings > Deliverables & Links > Delivery Email and then scroll to the bottom to where you will find this signature box below. This affects the Delivery Site email and Order Confirmation Email.

 Order Settings

Default Payment Collection Terms allow you to easily manage the invoicing and collection of payment for your photography, virtual tour, and aerial drone orders. Watch the video below to review the available methods for collecting payments from your storefront.

Storefront Settings

In the video below we walk through the storefront settings, place an order, navigation of the storefront, and more.

 Creating Packages and Add On’s

Packages and Add On’s allow your clients to purchase the different products and services you have to offer, and place orders directly from your storefront. Here we show you how to create and customize your packages and add on’s to fit your needs.

White Labeling (MyBrand)

White Labeling Settings allows you to make it so that the only brand your customer is exposed to, is yours. To white label the URLs used to access the system, you must point your domains to our servers and register them. This video will show you how to set up white labeling for your MyBrand as well as Storefront using Godaddy as your hosting service.

Tax Settings

The “Automated Tax System” enables you to automatically calculate and add tax to orders placed via the ordering system. In order to calculate taxes, the system needs you to configure your tax categories, tax rate zones, and calculation settings. Tax Categories control which of your services are taxable. Tax Rate Zones control the tax rate of each tax category and is able to be set for individual geo locations. Below you will find the Tax Calculation settings.

 Photographer Capabilities

In order for the automated scheduling system to work, it needs to know if your photographers are qualified enough for each service you offer. If all of your photographers are of the same caliber, you can set that below. If not, you can set which skills they have by default below. As you add more services, you can create additional skill requirements.

Online Payment Settings

Below you will find links to articles specific to setting up your online payments.

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“Success with RTV from a Real Estate Agent’s Point of View
In early 2005 as the real estate market here in the Florida Keys started to slow, I could see I would have to brush up on my marketing skills and find better ways to expose my listings to potential buyers. With so many Florida Keys homes and condos sold as vacation homes, an online presence with great photos and virtual tours becomes essential. A few years earlier I was the first agent in our area to do virtual tours. I had tried the two-shot version but the results were not very good. Then the market got so hot, and properties were selling so fast, there was no real need to have tours. I could see the tide turning and I wanted to add virtual tours back to my listings so I started doing some research to find the best solution. After looking at a lot of low quality tours, I found RTV. Having taken some photography courses in college, and with over 30 years in the real estate business taking photos of houses, I decided to do the tours myself. My first RTV tour was of one of the highest priced homes in Key Largo. Shortly after submitting it, I received a call from a buyer who said his wife had seen a virtual tour on the Internet and she wanted him to take a look at the property while he was in the Keys. During the showing he called his wife at home and told her to look at the virtual tour again. They decided then and there to make an offer. They ended up buying the property. The wife never came to see it until closing. The selling price was $3.7 million.

Since then there have been other situations where a buyer’s partner or family member could not be present but the decision to go forward was based on the virtual tour. Many times in the course of showing one of my listings with an agent from another company, I hear the buyers talking about having seen the virtual tour on the Internet. It seems they find the listings and have their agent make the appointment which results in more showings and sales for my sellers. I have a contract pending on a property which is scheduled to close later this month. The buyers have never been inside the house. Asking price almost $3 million.

In spite of our market being down almost 50% in the number of sales, and the inventory being up almost 50% in the number of listings, this has been my best year ever in real estate with over $12 million in sales so far – and it is only April. Thank you RTV for helping take my career to a new level.”

Sharon Nyman

Virtual Tour Provider

Feature List

  • 100% Your Brand & White Label
  • Advanced Customer Storefront
  • Advanced Photo & 4K Streaming Video Delivery
  • Automated Weekly Traffic Reports
  • Built-in 360 Virtual Tour Software
  • Calendar Integration & Job Scheduling System
  • Create Interactive Floor Plans with Hot Spots
  • Custom 360 Virtual Tour Layouts
  • Discounted Virtual Staging Services
  • Easy-to-Use Secure Client Portal
  • Invoice, Prepay, & Pay-To-Download
  • Jobs from RTV’s National Hotel Accounts
  • Photographer Management System
  • Secure HTTPS Links
  • Six Elegant Property Website Layouts
  • Stripe, PayPal, Square, & QuickBooks Integration
  • Unlimited Hosting
  • Unlimited Phone Training & Technical Support
  • Works with ANY 3D–360 Camera
  • Zillow, Matterport, & iGuide Compatible

“RTV, Best Service, Great Products!!!
We opened Photos Sell, real estate photography in January 2015. I found RTV during a search for a portal site so I could send high res images over the internet to my customers. When I called this company I was greeted by the owner himself. Jason LaVanture. Jason explained what RTV was about and what they can do for my new business. Great customer service, training, high res Virtual Tours and much, much more. After I signed up I got all of the above and much, much more. I received excellent training on the system. Instant help from customer support almost never got a voice mail and when I did they always got right back to me ASAP. The product is like nothing else, it set me apart from my competition. Look if your pictures are not good, they will no look good on any medium. I now work for 35 agents and exclusive with two large Brokers in our area. I am busy as hell. I read the complaints on this company and my response to those who complained is: you can’t make a living off the leads you get for RTV. You need to market you self, have a great product and provide great customer service. Look, I am no one special to RTV, just a customer and I have received outstanding service, their web portal works flawlessly and is easy to use and navigate. I can pickup the phone and speak to the Owner any time, he is a great resource and can be depended upon should you have a problem!! Thank you RTV. I prefer not be anonymizes: George Pulizzano, Photos Sell, Tampa, Florida.”

George Pulizzano

George Pulizzano Photography

“I became a RTV Full Service Provider after I researched many different virtual tour software solutions and purchased several different packages from virtual tour companies in the industry. RTV wins hands down! Their tours are truly INTERACTIVE and professional quality. Unlike other software that can distort images and give the ‘fishbowl’ effect, RTV offers a superior software solution that forgives even the most amateur of photographers and allows professional photographers to REALLY show off their work. In the last year my company has produced more than 170 tours for both commercial and real estate applications and that number is growing daily. On top of our own marketing efforts, RTV has sent us MANY qualified leads! 95% of all the leads that they send us result in an immediate order! To top the cake, their support staff is ON THE BALL!! A BIG thank you to Torie, Jon, Jacque (tour track), Ben and especially Jason for all of their training, support and attention to detail. I have been known to be a little ‘fiery’ and passionate about my business, but they have always answered my support requests promptly and professionally! I highly recommend their software to anyone who is even considering doing their own tours in-house OR starting a virtual tour company. You simply CANNOT beat the level of support or quality of software.”

Cheryl Waller

Virtual Tour Provider

“Success with RTV from a Real Estate Agent’s Point of View
In early 2005 as the real estate market here in the Florida Keys started to slow, I could see I would have to brush up on my marketing skills and find better ways to expose my listings to potential buyers. With so many Florida Keys homes and condos sold as vacation homes, an online presence with great photos and virtual tours becomes essential. A few years earlier I was the first agent in our area to do virtual tours. I had tried the two-shot version but the results were not very good. Then the market got so hot, and properties were selling so fast, there was no real need to have tours. I could see the tide turning and I wanted to add virtual tours back to my listings so I started doing some research to find the best solution. After looking at a lot of low quality tours, I found RTV. Having taken some photography courses in college, and with over 30 years in the real estate business taking photos of houses, I decided to do the tours myself. My first RTV tour was of one of the highest priced homes in Key Largo. Shortly after submitting it, I received a call from a buyer who said his wife had seen a virtual tour on the Internet and she wanted him to take a look at the property while he was in the Keys. During the showing he called his wife at home and told her to look at the virtual tour again. They decided then and there to make an offer. They ended up buying the property. The wife never came to see it until closing. The selling price was $3.7 million.

Since then there have been other situations where a buyer’s partner or family member could not be present but the decision to go forward was based on the virtual tour. Many times in the course of showing one of my listings with an agent from another company, I hear the buyers talking about having seen the virtual tour on the Internet. It seems they find the listings and have their agent make the appointment which results in more showings and sales for my sellers. I have a contract pending on a property which is scheduled to close later this month. The buyers have never been inside the house. Asking price almost $3 million.

In spite of our market being down almost 50% in the number of sales, and the inventory being up almost 50% in the number of listings, this has been my best year ever in real estate with over $12 million in sales so far – and it is only April. Thank you RTV for helping take my career to a new level.”

Sharon Nyman

Virtual Tour Provider