I have found one thing out in a very short time working with people. It is very hard to please everyone. Since I started my Detroit Virtual Tour Company over five years ago, I have had to overcome many objections. Some are easy to take care of and others are sometimes out of my control. RTV always tries to get feedback from its providers on certain things and what they should do.
Virtual Tour Rotation speed has always been a sore spot for all of us, some clients say it goes too slow while others say it goes too fast. This is no lie; I stayed up late one night to get a few Virtual Tours done for a new client. If she liked them she would order Virtual Tours for all her listings, about 12 – 15 homes. I made sure that everything was in order before I sent them to her. First thing in the morning the phone rings and it’s her, madder than an old wet hen. I said, “What’s wrong?” and she said, “The Virtual Tour is going so fast that it is making me sick.”
I tried explaining that most people who view virtual tours regularly understand they can control the speed with their mouse, adjusting it as fast or slow as they like. It didn’t matter, she still wanted it fixed. Right after that call, another customer reached out with the same concern about tour speed. At that point, going back to bed sounded like the best option, but instead I picked up the phone and called RTV. They reassured me that a virtual tour software update was already in the works, and by the next day providers would have the ability to adjust speed and panning direction on a per-tour basis. It turned out others had raised similar concerns, and once the update rolled out, having that level of control made a big difference and everything was back on track.
So everyone out there, whether you like it fast or slow, Real Vision Studio is your Southeast Michigan virtual tour company. With Real Tour Vision by our side you can have it however you like!
Michael Thompson
Real Vision Studio
Southeast Michigan Virtual Tours