Please review our extensive virtual tour & real estate photography software updates below! You can also feel free to watch a video of these updates too if you would prefer. After reviewing these please feel free to reach out to our technical support team with questions or to schedule some one-on-one time to get your account up to speed.
The launch of our Client Storefront now puts the RTV system closer than ever to being everything you need in a real estate photography system. We could not be happier with our progress over the last year.
RTV is so much more than virtual tours! Customers love our invoicing, payment integration, pay-to-download, watermarking, Client Storefront, and so much more. Please review the software updates below, and be sure to take notice of our new Tour Track (Jobs from our National Accounts) updates. 2022 will surely bring more jobs your way via our growing list of national accounts!
✔ RTV is Virtual Tour Software
✔ RTV is Advanced Property Websites
✔ RTV is Jobs to YOU from Large Corporate Accounts
✔ RTV is Virtual Staging Services
✔ RTV is Real Estate Photography Software
✔ RTV is Real Estate Photography Invoicing
✔ RTV is a Real Estate Photography Client Portal
✔ RTV is a Real Estate Photography Client Storefront
✔ RTV is a Powerful Real Estate Photography System
RTV System Upgrades:
Client Storefront – RTV’s Storefront application is live and ready for you to use! Storefront enables real estate photographers, virtual tour providers, and aerial drone pilots to accept orders, book orders, and collect payment for jobs directly from their website for photography, virtual tour, aerial drone, and other media-related packages or services. We’ve made it incredibly simple; create your packages and your add-ons, set up your taxes, connect your bank account, and you’re ready to go! Storefront is 100% your brand, and it allows you to monetize all of your service offerings 24/7. Orders are created off of your personal website and dropped directly into your RTV system anytime, day or night. To get started with our new Storefront application you must first set up your packages and add-ons. Next, you will need to connect your bank account to RTV by using our Stripe, Pay Pal, or Square integration. It’s important to note that RTV does not collect a fee from your transactions. Next, you will need to make Delivery Site your preferred delivery mechanism. Finally, you’ll set up your Storefront under “White Labeling – MyBrand”. Once your Storefront is working properly you can either link it or embed it onto your website using the code located in our Storefront Settings area. Enjoy this new level of automation and keep an eye out for scheduling to be added real soon!
Default Invoice Settings – We are live with our default billing and payment collection terms. By default, everyone in your system is set to “Invoice.” Invoice means that you will be collecting the money from your customer outside of the RTV system. When set to Invoice, the customer does not have to pay to place an order or download their photos. Also, by default, all of your NEW customers are set to prepay. The Prepay setting means that the customer must pay to place an order in your Storefront. The last option that we added is “Pay to Download”. This selection allows you to collect payment before the customer can download their photos. They are able to come to your website and place an order without submitting payment. When using this setting, your photos are watermarked so the customer can review the images before making the purchase. To access this new area in your system, click on Settings, then Order Settings. To change this setting for an individual customer, first, locate the customer, click Edit, then click on Order Settings. You likely already have a list of some customers that you will want to put on Pay to Download or Prepay. Be sure to go through your account and find customers that you know are late payers and set them to prepay or pay to download. By default, you’ll likely want to leave your existing customers on the invoice setting. Keep in mind that when you use the invoice setting your customers can pay for their order anytime using your Delivery Site!
Traffic Report Defaults – Those of you that have been wanting to remove clients from dozens or hundreds of Traffic Reports at a time, listen up! Now when you have a customer that would like to opt-out of traffic reports, you can go to the traffic report settings page and remove any user from all traffic reports with the click of a button. Not only that, but you can also default any of your customers to off for receiving traffic reports. Click Users, Edit, then Traffic Reports to access this new feature.
More Jobs for RTV Photographers – RTV photographers, virtual tour providers, and aerial drone pilots will be happy to know that RTV has acquired several new national accounts in the fourth quarter of 2021. RTV is now an official professional photography and virtual tour vendor for Best Western Hotels, Hilton Hotels, Sonesta Hotels, and Red Lion Hotels. In addition to those sizeable new hotel accounts, we’ve also brought on a large campground chain and two apartment accounts. RTV’s Tour Track services began in 2005, and since then, we have sent thousands of national and international jobs to photographers in our network. With things picking up around the globe we are looking forward to sending out lots of jobs to our photographers. To get started with our Tour Track program, please click “Settings,” then “Tour Track.” Once you fill out the information, we’ll match you up with jobs that are a good fit for you. It’s that easy!
External Media Hero Support – Those of you offering Zillow 3D, 4K drone videos, Matterport, or other services outside of RTV will be happy to know that you can now display your embedded third-party media in the hero (TOP) section of our property website. After you embed your third-party media simply go to the property website settings of your manager and turn on “Hero – Include External Media”. Your embedded presentation will appear in the Hero portion of your property website as long as your third-party media is located within the first ten scenes of your production. Enjoy!
New Support System – We’re happy to announce that we’ve improved the RTV support system and now offer an AI system that will eventually learn how to help our customers 24/7 with basic support questions. While the system will take up to five or six months to “Train”, we’re very excited to offer our customers the very best in customer service and technical support. To get started with the new support system you can simply click on the small chat button on the bottom of our website. Our “Help” center also utilizes the same technology. Enjoy!
Additional Resources & Training:
How to use Delivery Site Part 1- https://youtu.be/1hh32JBrXfU
How to use Delivery Site Part 2 – https://youtu.be/LTwol9WWNM8
How to Set Up Packages and Add-ons – https://youtu.be/6NhGrX-FJXM
How to Convert a Project to an Order – https://youtu.be/ptJeORYPs1g
Real Estate Photography Software Order Management – https://youtu.be/YNpzgwSuh64
Introduction to Storefront Webinar Replay – https://youtu.be/VcE_dcpNwZM
Stay tuned for our next training webinar!
Sincerely,
Jason & Team RTV
866-947-8687